Cengage Troubleshooting Guide

Cengage SAM Troubleshooting Flowchart

Does the PC turn on?


Can you access the internet?


If you are experiencing difficulties with SAM, try the following for in-class fixes.

  • ɾٳǷɲ;ٰdzǰ󾱰ڴdz.
  • 𲹰ǷɲԲ󾱲ٴǰ;ٴǰǴǰ쾱dzپܲٴ.
  • ܲٳDzٳdz貹

Did this resolve your issue?

  • YES – Issue is Resolved
  • NO
    • If these steps don’t help, or if students have trouble opening/completing an assignment let Cengage know by creating a ticket online at  ǰԲ1‐800‐354‐9706